FAQ: Beyond Science Fiction - Paintings by Michael Whelan
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can backers indicate which of the two different cover images they want to receive?

Baby Tattoo Books will be sending out a BackerKit survey after the conclusion of the campaign. One of the survey questions will ask backers to choose which cover image they want to receive.

Last updated: November 29, 2016 00:07

Will Michael Whelan be at the Riverside Art Museum exhibition?

Michael Whelan and his wife, Audrey Price, will be at the museum for an opening celebration and artist's reception on a date to be determined soon (most likely February 11, 2017).

Last updated: November 29, 2016 00:10

How can backers indicate which of the two different cover images they want to receive?

Baby Tattoo Books will be sending out a BackerKit survey after the conclusion of the campaign. One of the survey questions will ask backers to choose which cover image they want to receive. Last updated: Tue, Nov 29 2016 3:07 am EST

Will Michael Whelan be at the Riverside Art Museum exhibition?

Michael Whelan and his wife, Audrey Price, were at the museum for the "Beyond Science Fiction" opening celebration and artist's reception on February 11, 2017. Last updated: Thurs, Feb 16 2016 12:49 pm EST

Shipping Updates

Current Estimated Shipping Date: May 2017

We are hoping to ship most rewards by the end of May 2017. Original art rewards will ship in June 2017 after the "Beyond Science Fiction" museum exhibition has concluded.

Last Updated At: 02/16/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://beyondsciencefiction.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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